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TRAINING
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Training

AQS offers training services with an extension library of training modules employing a hands-on format, which engages participants in discussion and break-out exercises involving on-the-job and real-life experiences to improve problem-solving and skills.  The competencies of the trainees are assessed with a written exam covering the content of the applicable syllabus.

AQS offers training services for the following topics:

  • 8D Methodology Problem Solving Corrective Action
  • DIVE (Define, Investigate, Verify, Ensure)
  • 6S (Sort, Set in Order, Straighten, Shine, Standardize, Sustain, Safety)
  • ISO 9001, AS9100, IATF 16949 Internal Auditing
  • Supplier Auditing
  • Counterfeit Parts
  • AS9146 F.O.D. (Foreign Object Debris/Damage)
  • Lean Manufacturing (i.e. Value Stream Mapping, Kanban, Kaizen)
  • Customer specifications (i.e. P&W ASQR-01, MCL F-17, GE Aviation S-1000)
  • Visual Standards
  • AS9102 (FAIR – First Article Inspection Reports)
  • Frozen Process
  • AS13100 Quality Foundations (Human Factors, Control Plans, FMEA, Sub-tier Management) 
  • Calibration
  • Export Compliance (ITAR/EAR)
  • Total Preventive Maintenance
  • ….and many more

Listed below is an example of our 8D Methodology Problem Solving Corrective Action syllabus:

8D Problem Solving Method

  • Overview:

    This 8-hour program teaches problem-solving, root cause corrective action techniques.  

    It also provides opportunities for participants to develop communication skills in the classroom by applying techniques to typical problem-solving corrective action activities in small break-out groups.

    Key Session Topics

    • Understand and use the 8D problem-solving model including historical problem-solving models 
    • Learn a “tool kit” of group problem-solving tools
    • Techniques for fast and permanent corrective action
    • Taking a data-oriented approach to problem-solving and corrective action
    • Get to the root cause of problems
    • Implement solutions for more permanent improvement

    Program Content

    8D Problem Solving Methodology

    1. Process Improvement and Corrective Action
    1. The 8D Problem-Solving Process & Techniques
    • Pitfalls to avoid in problem-solving
    • 8D problem-solving definitions
    • Understanding scope & objective
    • Containing the problem
    • Documentation in problem-solving
    • Identifying true root cause (Quality & Manufacturing) 
    • Finding the best solutions (Process and System Levels)
    • Team dynamic and facilitation; management of resources and competencies
    • Practical examples or case studies
    • Questioning and listening techniques
    • Basic problem-solving tools 
    • Human factors and error/mistake proofing
    • Go/look/See ~ observe the process where it is performed
    • Testing the solutions
    • Ingredients of good/bad problem-solving process
    • Communication with stakeholders
    • Effective documentation retainment practices

    Problem-Solving Tools:

      • Flow Charts (logical, physical, Value Stream, inventory)
      • Problem Statement
      • Brainstorming 
      • Failure Mode Effects Analysis
      • Nominal Group Technique
      • Cause and Effect Diagram
      • Fault Tree Analysis
      • Fishbone
      • Human Factors
      • 5 Whys
    • Root Cause Verification Checklist
      • Run Chart, Control Chart
      • Pareto Analysis
    • Cost-Benefit Analysis
      • Solution Selection Matrix
    • Elephant Chart